Frequently Asked Questions

Is a physician’s referral required?

In the state of Illinois, a signed prescription for physical therapy treatment is NO LONGER required as Direct Access to Physical Therapy services was passed into law in 2019. 

Most patients however come to PT with a prescription from a physician, dentist or podiatrist.  This can assist with third party payment.  This may be faxed to (331) 223-9724 or brought to your first appointment.

How frequently will I need physical therapy?

Frequency and duration of physical therapy is condition dependent.  At your first appointment your physical therapist will take a thorough medical history and take objective measurements to develop a plan of care, discuss your prognosis and anticipate an approximate frequency and duration of treatment.  Most conditions will require once weekly sessions and progress to longer intervals between visits as the patient becomes more independent with their home exercise program and progressing towards discharge.

Is physical therapy covered by insurance?

Most insurance plans cover physical therapy services however it is the responsibility of the patient to verify their coverage.  We suggest that you contact your insurance company and inquire about your benefits.  Your insurance company should explain your deductible, co-pay or co-insurance, as well as any limits to your benefits.  Some insurances may require precertification.  If this is the case you must alert us prior to your first appointment.  Payment for physical therapy services provided is ultimately the responsibility of the patient.

Are you in-network with my insurance company?

We are in-network with BlueCross BlueShield PPO.  We will submit your claims to BCBS and then bill you for any outstanding charges due.

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We are currently out-of-network with all other insurance companies at this time  Therefore we ask that you pay at the time of service.  You will be provided with an invoice that can be submitted so that you will be reimbursed directly by your insurance company for out-of-network benefits.

What about Medicare?  

Currently we are not a Medicare Provider.  We cannot submit claims to Medicare.  Our clients covered by Medicare cannot submit their claims to Medicare.

What is your cancellation & “no show” policy?

We request patients cancel their visits with at least 24 hours notice so that we might have an opportunity to accommodate other clients.  If you cancel after 12pm the business day prior to your scheduled visit or no show to an appointment you will be responsible for a $50 cancellation fee. 

What forms of payment do you accept?

We accept check, cash, Visa, and Mastercard